Frequently Asked Questions

We sure do! You can book online and find details of all our restaurant opening times, facilities and contact details here.

If you have any questions about your booking, or need any further details about your visit, please call the restaurant and they’ll be more than happy to help!

Opening times vary from restaurant to restaurant so we’d recommend heading to our location page here for the most up to date opening hours.

No, we don’t require this. Of course, if you do need to cancel or amend your booking please do get in touch – we’re always here to help.

All of our restaurants offer baby changing facilities and highchairs. Most locations also provide disabled access and facilities, although please note that our Notting Hill restaurant is not wheelchair accessible due to steps at the entrance. We accept cash, Apple Pay, Google Pay, and all major credit and debit cards, with the exception of our Tower Bridge restaurant, which is card payments only. For parking information, please check your chosen restaurant's page here.

We’d recommend you speak to your local restaurant manager about this question, as the decision is left to their discretion. You can find contact details for your local restaurant here.

No. Service charge is entirely optional and is at your discretion.

An optional 10% service charge is added to all bills at our Notting Hill and Bournemouth restaurants. Any service charge paid is passed directly to the restaurant team.

Calorie information is not currently displayed on our menus. However, calorie details are available on our allergen and nutritional information sheets, which can be provided by a member of the team in restaurant. The nutritional information is also available on our website.

We currently offer a small selection of vegetarian and vegan dishes across our menu. Vegan options include our Bruschetta Starter, while vegetarian guests can enjoy dishes such as our Cauliflower, Leek & Cheddar Pie. We're always looking at ways to expand and improve our range, so keep an eye out for new additions in the future.

We offer a range of gluten-free options, including a gluten-free batter at our Staxton and Blackpool restaurants. Our teams can also provide allergen information to help you choose a meal that suits your dietary requirements. We're currently working on extending our gluten-free offering to more locations, so please ask a member of the team for the latest availability when you visit.

We want everyone to enjoy their meal with confidence. Our full allergen and nutritional information is available here, and we recommend checking it before you visit if you have any dietary requirements.

To help with some of the most common enquiries:

• Gluten-free: We offer a range of gluten-free options, including a gluten-free batter at our Staxton and Blackpool restaurants.
• Halal: Halal-certified meat and poultry are currently available at our Notting Hill restaurant. Other locations can cook food in vegetable oil instead of beef dripping on request, but are not Halal-certified.
• Dairy-free: We offer a selection of dairy-free options. Please refer to our allergen information or speak to a member of the team for guidance.
• Vegan & Vegetarian: We currently offer a small selection of vegan and vegetarian dishes, with more options being developed for the future.

If you have an allergy or specific dietary requirement, please speak to a member of our team before ordering and we'll be happy to help.

Unfortunately, our Kids’ menu is only available for children up to the age of 11. For those with smaller appetites, we’d recommend ordering an appetiser instead of a main course or try one of our salads. We have a great selection which you can view on our main menu page!

Our fish portions are prepared by weight rather than size, so the appearance of each fillet can vary. This means you may sometimes receive a shorter, thicker fillet and other times a longer, flatter one. Rest assured that all portions are carefully weighed to ensure you receive the correct serving size.

Halal-certified meat and poultry are currently available at our Notting Hill restaurant. At our other locations, guests can request that their food is cooked using vegetable oil instead of beef dripping; however, these restaurants are not Halal-certified. If you have specific dietary requirements, we recommend speaking to a member of the team before ordering.

The first thing you should do is sign up for our mailing list for exclusive offers, promotions and sneak peeks. You’ll also be able to find all the latest offers on our offers page, here. Make sure you follow us on Instagram and like our page on Facebook to see the latest news from us too!

Sadly, some of our food doesn’t travel so well. Having said that, there are only a few dish combinations that aren’t currently available - we’ve got the fan favourites covered.

We're available for delivery through Deliveroo, Uber Eats and Just Eat. Available ordering times may vary by restaurant, so please check your preferred delivery platform or your local restaurant page for the latest opening hours. Many of our locations also offer Click & Collect, allowing you to order ahead and pick up at a time that suits you.

We do understand that things go wrong from time to time. If there’s a problem with payment or with your order, please speak to the delivery partner you ordered with as all orders are managed with them directly.

• Deliveroo: Give them an email at support@deliveroo.co.uk or a call on +44 203 699 9977
• Uber Eats: Once the delivery partner picks up your order, you can choose to call or message them within the app
• Just Eat: Please use the “Chat To Us” box within the Just Eat app, in the Help section.

Forgotten to order a drink? Did your mate realise they actually do want to order something? Please contact the delivery company directly and they’ll do their best to add your extra requests.

• Deliveroo: Give them an email at support@deliveroo.co.uk or a call on +44 203 699 9977
• Uber Eats: Give them a call on 800 253 9377
• Just Eat: Give them a call on 0344 243 7777

Please check each delivery partner’s site or app to see the minimum order value.

We LOVE celebrating birthdays with you and cater for whatever size party you have in mind. To book, simply call the restaurant and talk to the manager to discuss options. They’ll be happy to assist you however they can. Contact details can be found here.

At Harry Ramsden’s, we love a good party! You are more than welcome to bring in a birthday cake, which we will happily bring out at a convenient time for you along with our finest rendition of ‘Happy Birthday’.

If you’re booking ahead for someone’s birthday, don’t forget to let us know. We can arrange a special treat for them.

You certainly can! We have a whole range of gift vouchers to select from. To find out more, click here.

We’re happy to hear you’re interested! Visit the careers section on our website which will tell you more about the opportunities available.

All of our staff receive minimum wage in full. Tips and gratuities go directly to the server as an added extra.

All customer cash tips and service charges are kept by restaurant employees in full.

All tips and service charge payments collected by the company, whether by credit card, debit card, or payment via our digital platforms are distributed in full to our employees without deduction.

Many of our dishes are freshly prepared in our restaurants, with our teams cooking to order and using quality ingredients to deliver the great taste we're known for. To ensure consistency across all of our locations, we do work with trusted suppliers for some products and ingredients. Where required, our menu development team partners with experts in their field to create high-quality recipes that meet our standards, so you can enjoy the same great experience every time you visit.

Whilst this is legal, our company policy is not to serve alcohol to anyone under the age of 18. We hope you can understand our position on this.

We operate a ‘Challenge 25’ policy in all branches to prevent alcohol being sold to anyone underage. Once ID is requested alcohol cannot be served unless valid proof of age documentation can be provided. We’re more than happy to serve alcohol once valid ID is shown.

Order and Pay allows you to order and/or pay using your phone or a combination of Order and Pay and the server. You can control if you want an additional side or another drink, without the need to call a Server - and you can pay your bill at the end.

You can pay by all major debit and credit cards, as well as with Apple Pay and PayPal. Sadly we don’t accept American Express or Diners Club cards.

Yes, we’ve partnered with PayPal so all of our payments are processed with the highest level of security, and we’ll never save your card or payment details.

For any query not covered, please contact us directly. You can contact us here.